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What Clients Ask to Healthcare Agencies

Aside from asking how long the company has been in the business and the specific services offered, you might be surprised by uncommon questions clients want to know. As a healthcare provider, you might think that answering inquiries is your cup of tea— until you find yourself wishing a healthcare consulting partner is there to answer for you.

Here are some concerns that you should be familiar with:

  • How is your agency licensed or accredited?

    Many healthcare companies disregard the significance of accreditation due to the long process and cost of securing a license. The fact of the matter is that licensure and accreditation set the standard in the healthcare industry. Inquire from a home care accreditation consultant in Florida before you go blank when your clients ask you about it.

  • Are your employees bonded and insured?

    Some home care clients are concerned about the safety of caregivers. This is especially if they’re going to look after a senior dealing with Dementia, hearing loss, vision impairment, and other critical conditions. They want to know if they are protected in case of an accident, injury, or any unexpected events.

  • What type of training do you provide to your employees?

    This is especially important during the pandemic when healthcare professionals are in high demand. Clients would want to know the quality of training your staff members have undergone before being sent to the field. Aside from the educational background, you also need to consider practical programs to develop their skills, teamwork and collaboration, and patient-centered care.

To learn more, reach out to us here at EXECUTIVE PROFESSIONAL CONSULTING SERVICES. We offer professional consulting services in New Jersey for healthcare agencies aiming to achieve success in the industry. Talk to us today!

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